SHOPPING GUIDELINES

To improve your shopping experience we provide information of our
Store Policy, Shipping, Product Warranty Policy, Return Policy, Payment Methods. and etc.

Shipping & Tracking


Shipping & Handling:
We ship worldwide from Japan, ship items by Japan Post / DHL/ Yamato transport, or UPS depending on the delivery address.
Due to current COVID situation worldwide, DHL seems to have the fastest service with hassle free delivery. Therefore all the shipments will be done by DHL. 

We are pleased to offer international shipping to over 80 countries.* Estimated Shipping Time *
We ship all online orders from Monday to Friday. on weekend and Japanese holidays,

your order will ship the next available shipping day.

Shipping Address:
Please input your shipping address in the English alphabet as it is required by the shipping company as follows,

Name:
Address 1:
Address 2:
City:
State:
Postal Code:
Country:
Phone number:
 
An up-to-date phone number is required. Please make sure your information includes a valid phone number.


Tracking your package:
All our shipments will come with tracking number. Please track your package in the following link,

https://www.dhl.com/en/express/tracking.shtml


Custom Tax:
We always try our best to help you with all the problems that you may have with customs in your country.

From the feedback from our worldwide customers, shipping with low declaration and "gift" marked package has less chance (99.99%) of custom tax occurring's. It worked effectively for many years for us, therefore, we will declare only $10 on the package for each product and remove the tags before shipment. If you have any questions or requests, please feel free to let us know before the shipment.

However, as each country's regulation differs, please keep in mind that we are not responsible for any customs tax or fee which might occur in your country. But we will help you do everything that you won't pay extra. Therefore, if you have any special requests, please do let us know upon your payment for the order.

Pen Wing Stationary also sells products through eBay Auction. Purchases made from eBay will have separate shipment procedure to the website. Hence, purchases made from eBay cannot be included in combine shipment if one of the item is bought from the website. 


No Additional Fee:
In order to ship your order, we always pay 100% of the shipping fee to the transportation company.

In 99% cases, your order will reach your house while you DO NOT need to pay any extra fee. However, it is very rare but incase, after the item reaches your country, your local shipping company may charge you some money for the rest of the delivery (in terms of remote areas). Please note that, the charge is for handling fees. We would like to ask for your cooperation and understanding.

World Wide Shipping, Over 80 Countries

Tax & Custom Assurance

Affordable Shipping Rate

To View Return Policy

Click Here

Inquiry 

We'd love to say thank you for supporting our business. We really appreciate it! If you have any problem with your order or questions about products, please let us know and we will do our best to resolve any issues or to answer your queries. Our aim is to answer all questions during our working hours, Mon-Fri, 9am-5pm. Please accept our apology for any delays during weekends and Bank holidays, we will get back to you as soon as we can